Deactivation can be a death sentence if you choose not to be careful with how you do the job. Rules were meant to be followed and though implementation can be quite lenient at times, you would not want them to run a thorough check one day and find you to be doing things they do not want in their platform. You may not be deactivated for now but you'll be - one way or another. Don't risk testing the system and wait for it to happen to you.
If you're new to this blog, here's a couple of links to other information I have prepared about chat moderation that may help you in your journey:
Chat Moderation: What is it, exactly?
Application Processing at Texting Factory: Non-Receipt of Email
We all went to training and we have to make sure that we pay attention to the information entailed in the modules presented or else we may risk ourselves sending too many incorrect chat formats in the very beginning and get our contracts canceled before we know it.
On this blog, we'll do a quick summary on it and while I am unable to guarantee that each and every rule will be listed, we invite you to comment down if we missed anything relevant here.
Without further ado, let's go!
Grammar
Out of the few requirements of the job - the most important is fluency in writing English. You are chatting anonymously but you should chat in a way like how the profiles you are behind of would likely chat in real life.
Now, I am not going to lecture you on grammar on this blog because that would take forever but I'll leave a link here on an article I found online which may help.
Check out The 8 Practical Steps to Learn Grammar Easily. I find the #6 tip very helpful! I use the same after reading horror books during my high school years.
Everyone would agree that no person is perfect especially with grammar and that natives also commit terrible mistakes with their language but if you can keep your communication skill as native as possible, that may work.
Other than focusing on parts of speech, you may also have to look into the proper use of punctuation marks, capitalization, and spelling.
Magic Tip: Install Grammarly!
You don't need the paid version, the chrome extension already does the job for me. It shows me the errors and corrects them for me as soon as I hover the mouse on the incorrect word. Incredible.
This topic also covers contracted, too slang, and interjection words (Haha, LOL, Jwu, Idk, etc) that are neither allowed.
No Emojis
Awe, I know they're cute but they're not allowed. It would be amazing to have them on our chats I know but for now, we'll have to keep them away. You may see the option below the chat boxes to add emojis, but hold up, don't do it! It was not meant for our use for some reason but that's okay. A sentence is still a sentence and would still be comprehensible even without the emojis. You'll be fine.
No Copy-pasting
This is self-explanatory but please know that this is one of the main rules of the industry. The platform does not have Ctrl+C and Ctrl+V enabled but the mere attempt to send identical words, phrases, or sentences to different clients is a huge red flag on the system.
When messages are no longer unique, they will be considered as copy-paste. A message is no longer unique when sentences, paragraphs, or messages are used over and over again in your messages.
Avoid repetition. Greeting every customer the same way or asking the same question is not allowed.
You would need to learn how to convey what you want to say in different ways and one effective technique you can do is by using word synonyms and enriching your vocabulary.
Always try your best to connect with the person you're talking to. They send messages to have a conversation with you and not get interrogated. If you value each conversation, you'll acknowledge, ask questions, and provide comments in connection to the topic and will also avoid sending random messages. By doing so, your messages will be unique and therefore avoid copy-paste deactivation.
Never make false promises
False promises to clients about meeting up are a no-no! You should know that by now.
- NEVER accept/agree/say yes to a specific proposal.
- NEVER initiate or provide an idea of a date.
- NEVER refer to a time/day/week/place.
You would need to learn how to decline politely, create realistic alibis or segue the conversation.
Leave necessary details on our logbooks
Information you have shared with the client and vice versa needs to be saved on our logbook. Our platform has different categories and based on the nature of the information shared, you can simply save that under the category it belongs to. This is meant for other operators who will take over the conversation next.
Always make a Call to Action
You may find this a little inconvenient at first but you'll get the hang of it. A call to action is the process of leaving a question on every reply. This is not an option but a requirement on every chat you make. This is meant to keep the conversation going and operators are encouraged to leave open-ended questions instead of those that can be answered with a yes or no.
Messages should be 150 characters
As you know, we are required to send at least a reply that has 150 characters in it. The platform though may allow you to send a message when it reaches 75 but like I said, that function is not meant for our use. There is a character count present just below the chatbox where we type in our reply so this wouldn't be much of an issue.
Never use VPN
This can be detected by the system. If you use it for other reasons outside this gig, please make sure it is turned off before logging in and doing chats. VPN is commonly used to mask location and has been previously used to outsmart the process and who knows what more so the use of this app is seriously not allowed.
Avoid sending unnecessary messages
Telling the customer that you can't see their contact info is strictly not allowed.
Also, telling the customer that you can see an asterisk (***) is not allowed.
Acknowledged that you received the contact info and log it in the logbook.
Illegal subjects
It is not allowed to answer minors or talk about subjects like physical violence or suicidal acts or money as well as sex with animals or drugs.
Don't let other people use your Bitsafe account
This previously worked for other users in the past through the rise of one operator accounts being used by a number of people has raised concerns due to the incidents of scams.
This is also considered fraudulent and though I have not confirmed deactivated accounts due to this case, problems with pay have been evident. Bitsafe themselves may also flag your account for having suspicious transactions.
This should not be on the list but being blocked to use Bitsafe forever may no longer enable you to work with the company moving forward.
Take away:
Deactivation of account is quite a heartbreaking ending. It just happens abruptly without a warning and in most cases, pays are canceled and one may have to start all over again. If you were deactivated due to quality reasons, you may no longer be allowed to re-apply.
Please make the most out of this gig and familiarized yourself with the guidelines. You just simply have to be genuine with your clients and be sensitive with sentence construction. I hope this helped in any way possible.
Watch out for my next blogs, we will cover more tips and scripts too in the future!
Texting Factory is one of the best chat moderation companies existing. It is a part of WebTech Interactive Media LTD. based in Apia, Samoa. They offer one of the highest rates in the industry and pay on a weekly basis. They are in continuous hiring and if you are willing to be a part of the team, you can apply here: https://tinyurl.com/textingfactory
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